Obviously, all of us here at Jimmer.art want you to be happy (it’s just me really, but you’ve got to have a brand voice nowadays), so if you’re not and want a refund, then just pop us (me) an email at hello@jimmer.art and we (I) can sort something out.
However, here’s some gumpf that may or may not have been copied from a similar website:
Due to the bespoke nature and high value of original artworks, we do not offer refunds or exchanges unless the item is damaged upon arrival or significantly not as described.
If your artwork arrives damaged or faulty, please contact us within 7 days of receipt at hello@jimmer.art including clear photographs of the damage and the packaging. We will assess the issue and offer a replacement (if available), repair, or full refund as appropriate.
Returns or exchanges for limited edition prints or reproductions are accepted within 14 days of receipt, provided the item is returned in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
We do not accept returns or offer refunds for custom or commissioned artworks, except in the event of damage or a significant error on our part.
All returns must be pre-authorised by us via email.
Items must be returned in their original packaging and in the condition they were received.
We recommend using a tracked and insured service for returning artwork.
Refunds will be processed within 7–10 working days of receiving the returned item.
This policy does not affect your statutory rights under UK consumer law.
If you have any questions regarding returns, please do not hesitate to contact us at hello@jimmer.art